Domestic BPO Hindi/English Customer Support Associate
Job Role & Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and complaints in a timely manner.
Provide accurate information about products and services.
Maintain a high level of customer satisfaction.
Update customer interactions in CRM/software.
Meet quality, productivity, and attendance targets.
Escalate unresolved issues to the concerned department when required.
Eligibility Criteria
Minimum 12th Pass, Undergraduate/Any Graduate/Post Graduate can apply.
Freshers and experienced candidates can apply.
Excellent communication skills in Hindi.
Basic to Valuable communication skills in English.
Basic computer knowledge and typing skills.
Customer-focused attitude with valuable problem-solving abilities.
Fresher's/Exp who want to Start their Career in Customer Service can apply.