Sales & Customer Relationship Management
Achieve monthly and annual revenue targets through strategic floor management.
Provide VIP clients with personalized, elite-level customer service.
Monitor key performance indicators including footfall, conversion rate, and average ticket size.
Resolve high-priority customer grievances and complaints professionally.
Ascertain value for old gold, silver, and diamond trade-ins when necessary.
Inventory & Security Control
Manage daily store inventory tracking gold, silver, diamond, and platinum items.
Oversee strict security protocols to prevent theft or shrinkage of high-value assets.
Conduct routine physical stock audits and coordinate product replenishment.
Job Requirements & Qualifications
Education & Experience
Graduate or Postgraduate degree in Business, Retail, or a related field.
5 to 10 years of retail experience, with at least 3 years in luxury jewellery management.
Deep understanding of precious metals, gemstone grading, hallmarking, and certification.
Technical & Soft Skills
Solid leadership capabilities to motivate competitive sales teams.
Fluent communication skills tailored for premium clientele.
Experience handling billing software, point-of-sale (POS) systems, and inventory tools.
High integrity, excellent problem-solving ability, and sharp attention to detail.
Pay: ₹60,000.00 - ₹80,000.00 per month
Work Location: In person
📌 Jewellery Store Manager Gurugram
🏢 Jewelglam
📍 Gurugram
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