Key Responsibilities
Ensure a positive customer experience throughout the sales journey.
Handle and resolve customer complaints promptly.
Conduct customer feedback and follow-up activities.
Monitor customer satisfaction (CSAT) and service quality.
Coordinate with Sales, Service, and CRM teams.
Ensure timely closure of customer concerns.
Maintain customer records and MIS reports.
Support customer engagement and loyalty programs.
Monitor adherence to Mahindra CX standards.
Train teams on customer service best practices.
Identify areas for customer experience improvement.
Ensure high levels of customer satisfaction.
Pay: Up to ₹35,000.00 per month
Advantages:
Paid sick time
Paid time off
Provident Fund