Email Support Executive manages, investigates, and resolves customer inquiries, complaints, and technical issues via email, ensuring high customer satisfaction (CSAT) and adherence to service level agreements (SLAs). They maintain skilled communication, document interactions in CRM tools, and often collaborate with technical teams. Key Responsibilities
Customer Communication: Respond promptly and professionally to customer emails with empathy, accuracy, and transparent communication.
Issue Resolution: Troubleshoot, investigate, and resolve user issues, complaints, or inquiries regarding products/services.
Documentation: Maintain accurate, up-to-date records of all customer interactions and ticket statuses in the company CRM (e.g., Zendesk, Freshdesk).
Escalation & Collaboration: Escalate complex, unresolved, or recurring technical issues to relevant internal departments (technical, product teams).
Performance Metrics: Meet or exceed team goals regarding response time, resolution time, and quality assurance.
Age criteria 18 to 29 years

Job Types: Full time, Fresher, Permanent

Pay: ₹16,118.56 - ₹35,555.02 per month

Work Location: In person

📌 Email Support Executive Warje
🏢 Aress Software & Education Technologies
📍 Warje