Job Description:

We are looking for a results-driven Salesforce Project Manager to lead end-to-end delivery of Salesforce implementations and enhancements for global clients. The role combines project execution, client relationship management, financial ownership, and account growth.

Responsibilities:

The role is to work with Business Users, Senior Management and other stake holders to understand vision of the product; scope a solution to deliver optimal business process solutions in line with corporate priorities.
Lead end-to-end delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud), ensuring timely, on-budget, and high-quality outcomes
Manage project scope, timelines, resources, risks, and dependencies using tools like Jira
Act as the primary client interface, driving stakeholder communication, managing escalations, and ensuring high customer satisfaction
Own project financials including budgeting, revenue tracking, billing milestones, and margin management
Identify and mitigate risks while ensuring adherence to quality standards and governance processes
Drive Agile/Scrum execution,



ensuring sprint health and team productivity
Manage cross-functional teams (developers, QA, architects) and optimize resource utilization
Identify and drive upsell/cross-sell prospects in collaboration with sales teams to support account growth
Ensure client retention through solid relationship management and consistent delivery excellence
Lead creation of case studies, capture client feedback, and secure testimonials to support marketing and sales initiatives

Skills and Qualifications:
Bachelor’s degree in Engineering, Computer Science, or related field
Salesforce certifications (Administrator, Sales Cloud Consultant, PMP)
6–10 years of experience in IT project management
3+ years managing Salesforce projects
Strong understanding of Salesforce platform (Sales Cloud, Service Cloud, etc.)
Experience working with global clients (US, UK, Middle East preferred)
Proficiency in Agile/Scrum methodologies
Solid financial and business acumen
Excellent communication and stakeholder management skills

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