Indus Motors is looking for enthusiastic and customer-focused Service Advisors to join our Suzuki Two-Wheeler Service Team. The Service Advisor serves as the primary point of contact between customers and the workshop, ensuring a smooth and satisfying service experience from vehicle reception to delivery.
Key Responsibilities
Welcome customers and understand their vehicle service requirements.
Inspect vehicles and prepare accurate job cards.
Explain recommended repairs, maintenance requirements, and service estimates.
Coordinate with technicians to ensure timely completion of repairs.
Keep customers informed about service progress and obtain approvals for additional work.
Deliver vehicles after service and explain the work completed.
Maintain service records and ensure high customer satisfaction.
Follow up with customers after service to gather feedback and build long-term relationships.
Achieve service quality and customer satisfaction targets.
Eligibility
Freshers and candidates with up to 2 years of experience are welcome to apply.
Experience in a two-wheeler dealership or automotive service industry is an added advantage.
Valuable communication and customer handling skills.
Basic computer knowledge.
Passion for customer service and the automotive industry.