About the Role: At Lantrn Marketing, we work as an in-house team for our clients, ensuring strategy, creativity, and execution align with business growth. We are looking for a Client Communications Executive who will act as the bridge between our internal teams and clients, ensuring smooth communication, timely updates, and robust client relationships.
Key Responsibilities
Client Updates & Reporting
Share weekly ad performance reports, posting frequency reports, and campaign updates with clients.
Ensure all deliverables are tracked, documented, and communicated.
Communication Bridge
Act as the primary point of contact for assigned clients.
Gather client feedback and requirements and clearly relay them to internal teams.
Maintain clear two-way communication to avoid misalignment.
Coordination & Execution Support
Follow up on client approvals, pending content, and budgets.
Coordinate with internal teams (marketing, design, operations) to ensure on-time delivery.
Schedule and support client meetings/calls when required.
Relationship Building
Build and maintain trust with clients through responsiveness and professionalism.
Address small concerns proactively before they escalate.
Ensure clients always feel valued and informed.
Skills & Requirements
Excellent verbal and written communication skills.
Robust organizational and follow-up abilities.
Ability to handle multiple clients/projects simultaneously.
Basic understanding of digital marketing and reporting (preferred but not mandatory).
Proficiency in MS Office/Google Workspace.
Who You Are
A people person who enjoys conversations and building trust.
Detail-oriented with a problem-solving mindset.
Proactive, reliable, and comfortable in a fast-paced agency setting.
Perks of Working at Lantrn
Exposure to 170+ brands across industries.
A young, energetic, and creative team culture.
Opportunities to grow with the company and take ownership of client success.
Candidate must have their own laptop