Knowledge, Skills & Abilities:
Excellent communication & influencing skill
Result oriented
Financial awareness & understanding of P&L;
Ability to strategize & analyse reports
Sales & marketing orientation
Planning & organizational skills
Building & developing high performance team
Operating system & internet skills

Qualifications:
BHM graduate / Any Graduate
2 - 4 years of experience in handling multiple F&B; units
Retail or related industry exposure

Duties & Responsibilities:
Supervise an individual outlet.
Maximize Café sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the café.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the café.

Learning & Development Management:
Retention of manpower.
Inspiring the team to ensure the sales target in met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs




Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.

Process Indicators:
Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).
Ensuring the Quality Audits done on day to day basis.
Implementation of SOPs.
Productive utilization of the manpower by means of effective charting out the duty rooster.
Integrity, cost controllable & Waste Management.
Ensuring 90% score in the Management Visit Report.

Customer orientation:
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.
Ensuring the Training norms are met.
Ensuring 90% score in the Management Visit Report.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Cafe Manager Bengaluru
🏢 Café Coffee Day
📍 Bengaluru