Job Responsibilities
Maintain and update customer records in the CRM system.
Handle customer inquiries, complaints, and follow-ups professionally.
Coordinate with Sales, Production, Dispatch, and Accounts teams to ensure timely order processing.
Track customer orders and provide regular status updates.
Build and maintain robust relationships with existing customers.
Generate CRM reports and maintain accurate customer data.
Follow up on pending payments, repeat orders, and customer feedback.
Resolve customer issues by coordinating with internal departments.
Ensure excellent customer service and high customer satisfaction.