Responsible for customer acquisition, relationship management & profitability of assigned geography / customer segments / customer set. Responsible for business growth & maintenance.
Describe the KPIs against each perspective
Perspective
Business and Financial Management
· Builder relationship and knowledge of Approved Project process
· Managing channel partners and DSA
· Experience of executing local campaigns and marketing activity
· Capability to do direct sourcing
· Ability for collection in case of any of assigned customer going delinquent
· Display robust understanding of customer business
· To handle / coordinate for pre & post disbursement activities
· Ability to comprehend risk inherent to customer business
· In depth knowledge of processes & policies
Customer Focus
· Advising
customers on their financial needs for mortgage
· Prompt resolution of customer complaints
People / Team
Recruiting Channels & DSA employees
Process / Quality Improvement
Ensuring portfolio quality
The most significant tasks performed on an individual basis without involving subordinates are:
Task Performed
Contact point verification
Cold Calling
Closing of files
Awareness Calls
To support soft collection in case of any of assigned customer going delinquent
Other factors relevant to the job
Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required)
Other relevant factors (Required Skills)
Target oriented
Ability to perform under pressure
Valuable communication Skills
Empathetic
Prioritization
Expertise required/ Domain Knowledge:
Product knowledge of Home loan and Loan against Property
No. of years of relevant experience:
2– 5 years of mortgage experience (Low ATS HL preferable)
Minimum 2 years of post qualification experience preferably from Banking or NBFCs engaged in Home Finance.
Any specific specialization/education:
Minimum qualification graduation or equivalent.
📌 Branch Sales Manager Jodhpur
🏢 3 point Human Capital
📍 Jodhpur
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