About Kadel Labs:
Kadel Labs is a leading IT services company delivering top -quality technology
solutions since , focused on enhancing business operations and productivity
through tailored, scalable, and future -ready solutions. With deep domain
expertise and a commitment to innovation, we help businesses stay ahead of
technological trends. As a CMMI Level 3 and ISO *: certified company,
we ensure best -in -class process maturity and information security, enabling
organizations to achieve their digital transformation goals with confidence and
Job Title: Director –
Customer Success & Growth
Location:
Bangalore
Experience:
*+ years
Key Responsibilities
Customer Success
Own
end -to -end customer success for strategic and enterprise accounts
Act
as the executive sponsor and primary point of contact for customers
Drive
customer satisfaction, retention, renewals, and advocacy
Conduct
regular QBRs and success reviews with client stakeholders
Growth &
Expansion
Identify
and execute upsell, cross -sell, and account expansion opportunities
Develop
and own account growth plans and revenue forecasts
Partner
with Sales to convert expansion opportunities into revenue




Relationship &
Stakeholder Management
Build
solid relationships with C -level and senior client stakeholders
Proactively
manage risks, escalations, and customer expectations
Align
internal teams to deliver consistent customer outcomes
Strategy &
Leadership
Define
and scale customer success frameworks, metrics, and best practices
Lead
and mentor Customer Success / Account Management teams
Provide
customer insights to leadership to influence growth strategy
Required Skills &
Qualifications
*+
years of experience in
Customer Success, Account Management, or Client
Growth roles
Proven
track record of
retaining and growing enterprise accounts
Robust
commercial and negotiation skills
Experience
managing executive -level client relationships
Excellent
communication, presentation, and leadership abilities
Nice to Have
Experience
in IT services, SaaS, or technology consulting
Exposure
to global clients and multi -geo account
Top of Form
Bottom of Form
Visit us:
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📌 Director Csg Bengaluru
🏢 Kadel Labs
📍 Bengaluru