· Oversee the upkeep of the entire hospital infrastructure, including HVAC, plumbing, electrical systems, and medical gas pipelines.
· Implement a robust Preventive Maintenance (PM) schedule for all facility equipment to minimize downtime.
· Ensure the facility meets all fire safety, health, and building regulation standards.
Soft Services Leadership
· Housekeeping: Maintain impeccable hygiene and infection control standards across OTs, ICUs, patient rooms, and public areas.
· Security: Manage the security protocols, surveillance systems, and guard deployment to ensure a protected workplace for patients and staff.
· Cafeteria & Laundry: Oversee outsourced or in-house services to ensure quality and compliance with health standards.
Workforce & Manpower Planning
· Attrition Management:
Proactively manage staffing levels. You must have a network of vendors or a recruitment strategy to rapidly replace manpower in Housekeeping, Security, or Maintenance when turnover occurs.
· Roster management and performance evaluation for a large, multi-disciplinary team.
· Conduct training sessions on soft skills, safety protocols, and hospital etiquette.
Operational Efficiency & Compliance
· Monitor daily operational costs and manage the department budget effectively.
· Ensure compliance with NABH/JCI standards (or relevant local healthcare accreditation).
· Handle vendor contracts, renewals, and performance audits.