Key Responsibilities
Lead daily operational activities while achieving defined SLA and productivity targets.
Monitor operational KPIs and implement improvement initiatives for better performance.
Resolve operational challenges in coordination with cross-functional teams.
Ensure adherence to process compliance, SOPs, and service quality standards.
Analyze MIS reports and operational data to identify gaps and implement corrective action plans.
Lead, coach, and mentor high-performing teams to drive productivity and operational excellence.
📌 Lead/senior Lead Last Mile Ops Shadowfax Bengaluru (India)
🏢 Shadowfax Technologies
📍 India
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