Customer Handling
Welcome and assist walk-in customers.
Understand customer requirements and recommend suitable products.
Ensure excellent customer service and encourage repeat purchases.
Handle customer queries, complaints and returns professionally.
Online Order Management
Process orders received through the website and WhatsApp.
Coordinate packing and dispatch of orders.
Update customers regarding order status whenever required.
Ensure timely order fulfillment.
Inventory Management
Maintain accurate stock records.
Receive and verify incoming inventory.
Organize products neatly on shelves.
Conduct periodic stock audits.
Report low-stock and quick-moving products.
Store Operations
Ensure the store is clean, organized and well displayed.
Manage billing and daily cash reconciliation.
Coordinate with delivery personnel.
Monitor daily store opening and closing activities.
Ensure smooth day-to-day functioning of the store.
Delivery Coordination:
Assign deliveries to riders.
Track pending deliveries.
Ensure timely delivery of customer orders.
Resolve delivery-related issues.
Sales & Business Support:
Help achieve monthly sales targets.




Upsell and cross-sell products.
Suggest improvements in merchandising and customer experience.
Support promotional campaigns and festive sales.
Desired Skills
2–4 years of experience in retail store operations or customer service.
Good communication skills in Hindi and basic English.
Comfortable using computers and mobile applications.
Basic knowledge of Excel or Google Sheets.
Ability to manage multiple tasks simultaneously.
Honest, disciplined and customer-focused.
Solid ownership and problem-solving attitude.

Performance Incentive

Monthly incentive of up to ₹3,000 based on:
Store sales achievement
Customer service quality
Inventory accuracy
Order fulfillment accuracy
Attendance and punctuality

Working Hours
6 days a week
Weekend availability is mandatory (weekly off on a weekday)

Experience: 1–3 years (freshers with exceptional aptitude can also apply)

Solid computer skills

Customer-facing experience

Willingness to learn e-commerce operations

📌 Retail Store Manager Gurugram
🏢 Hyperzen Solutions
📍 Gurugram