Job Description:

We are looking for an experienced and customer-focused International BPO Executive to join our voice process team. The ideal candidate should have at least 2 years of experience in an international BPO environment, excellent communication skills, and the ability to deliver exceptional customer service while meeting performance targets.

Key Responsibilities:
Handle inbound and outbound customer calls for international clients.
Resolve customer queries and provide accurate information in a skilled manner.
Deliver excellent customer service while meeting quality and productivity targets.
Maintain accurate records of customer interactions in the CRM system.
Escalate complex issues to senior managers when required.
Support team leads in achieving process goals and service levels.
Ensure compliance with company policies and client requirements.
Work collaboratively with team members to improve customer satisfaction.





Eligibility Criteria:
Education: Graduate
Experience: Minimum 2 Years in International BPO
English: Intermediate English
Preferred Industry: BPO / Call Centre

Required Skills:
International BPO Operations
Voice Process
Customer Service
Team Coordination
Team Leading
Communication & Active Listening
Problem-Solving
CRM & Computer Skills

Shift:
Night Shift (Full time)

Salary:
₹15,000 – ₹27,000 per month
Fixed Salary: ₹15,000 – ₹20,000
Performance Incentive: Up to ₹7,000

Perks & Benefits:
Overtime Pay
Provident Fund (PF)
Laptop Provided
ESI (ESIC)
5-Day Working Week
Performance-Based Incentives
Growth opportunities Opportunities
Professional Work Environment

📌 International Bpo Executive Kanpur
🏢 Crest Momentum Global Services
📍 Kanpur