Skills:

Responsibilities Include:

Define end-to-end process for Customer Service aligned with business objectives.
Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
Develop strategies for data migration, master data harmonization, and process alignment.
Guarantee scalability, security, and performance of integrated solutions.
Design and validate integration of touchpoints between core ERP and boundary systems

Keyskills:

6+ years of experience in SAP Customer Service (CS) solution design and implementation.
Robust knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.




Deep expertise in SAP S/4HANA modules (Sales Distribution, Customer Service Management) and related applications.
Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
Integration experience with FI/CO, MM, and PP
Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
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📌 Principal Analyst Sap Customer Service Bengaluru
🏢 GS Consulting
📍 Bengaluru