We are hiring experienced specialists for the position of Team Lead in International Customer Support and Service Desk operations. This role involves leading a team of support executives, ensuring high service standards, and maintaining smooth customer and technical support operations.
The ideal candidate should have solid leadership abilities, experience managing support teams, and the ability to maintain service quality and performance metrics.
Candidates will work closely with operations, quality, and support teams to drive performance, customer satisfaction, and operational excellence.
Key Responsibilities
Manage and lead a team of customer support or service desk executives
Ensure smooth day-to-day operations of the support team
Monitor team performance and maintain service quality standards
Support team members in resolving complex customer or technical issues
Ensure adherence to company processes and service level agreements (SLAs)
Conduct team coaching, feedback sessions, and performance monitoring
Maintain high levels of customer satisfaction and service delivery
Coordinate with internal teams to ensure timely issue resolution
Prepare operational reports and performance updates as required
Drive team productivity and continuous process improvements
Eligibility Criteria
Minimum 4+ years of overall experience
At least 1 year of experience as a Team Lead (on papers)
Experience in International Customer Support or Service Desk processes
Robust leadership, communication, and problem-solving skills
Ability to manage teams and handle operational responsibilities
Experience working in rotational shifts preferred
Experience: Minimum 4+ years of overall work experience
Joining: Immediate
Required Skills
Team Leadership
Customer Support
Service Desk Operations
International Process
Team Management
Performance Monitoring
Client Handling
SLA Management
Problem Solving
Communication Skills
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Lead Customer Support / Service Desk International Process Bengaluru
🏢 KVC CONSULTANTS
📍 Bengaluru
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