Roles and Responsibilities
Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
Provide accurate and timely solutions to customers' problems while maintaining a high level of professionalism.
Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
Maintain records of all interactions with customers using CRM software.
Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.
📌 Customer Support Executive Bengaluru
🏢 ISON XPERIENCES
📍 Bengaluru
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