Role & responsibilities
monitoring and evaluates customer service calls and emails to help improve the call centers performance and customer satisfaction
Monitor calls: listen to calls in real time, recorded, or side by side to evaluate performance and identify key behaviors and defects, also monitor emails to assess responses.
evaluate the technical accuracy of communication and ensure that calls adhere to company standards and procedures.
help develop, create, and implement contact center quality processes and procedures, also recommend improvements to training materials .
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Member Quality Professional Thane
🏢 Hiring Street
📍 Thane
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