Responsibilities:
Lead, manage, and motivate a team of associates to achieve daily, weekly, and monthly operational targets.
Monitor team performance and ensure adherence to KPIs, SLAs, quality standards, and productivity benchmarks.
Conduct regular huddles, performance reviews, and coaching sessions to improve individual and team performance.
Handle escalations efficiently and ensure timely resolution of customer issues or process-related queries.
Analyze performance data and prepare reports for management review.
Ensure process compliance, accuracy, and adherence to organizational policies.
Collaborate with Quality, Training, Workforce Management, and Client teams for smooth operations.
Drive continuous improvement initiatives to enhance customer experience, efficiency, and accuracy.
Manage attendance, roster planning, shrinkage control, and team discipline.
Support the onboarding and nesting of current hires.
Maintain high team morale and promote a positive and productive work workplace.

📌 Team Leader Operations Sahibzada Ajit Singh Nagar (India)
🏢 TP
📍 India