Key Responsibilities
Support software deployment, implementation, and upgrade activities.
Install and configure software at customer locations across India and overseas.
Troubleshoot application, connectivity, and configuration issues.
Provide remote and in office technical support.
Assist in customer training during implementation and Go-Live.
Coordinate with the development team to resolve customer issues.
Prepare implementation and support documentation.
Required Skills
Basic knowledge of Computer Operating Systems, Computer Networks, and TCP/IP.
Familiarity with Databases is an added advantage.
Basic understanding of Serial Communication, USB, Ethernet, or Industrial Communication is desirable.
Good analytical and troubleshooting skills.
Excellent English communication and presentation skills.
Willingness to travel extensively to customer locations.
Passion for learning current technologies.
Educational Qualification
Diploma or Bachelor's Degree in:
Instrumentation Engineering
Industrial Electronics
Industrial Automation
Computer Science
Information Technology
Electronics & Communication Engineering
What We Offer
Comprehensive product training.
Opportunity to work with leading manufacturing companies.
Exposure to Industrial Automation and Quality Management Systems.
Excellent growth opportunities in Industrial Software, Customer Success, and Solution Engineering.