Support System Administrator Hyderabad

Support System Administrator Hyderabad

08 Aug
|
ITC Infotech
|
Hyderabad

08 Aug

ITC Infotech

Hyderabad

Job Role: L2 & L3 service Desk

Exp- 6 to 13 Years

Work Location: ( Pune/Hyderabad)

Mode of Work - Rotational Shift

Mode of Work 5 Days WFO

Interview Process:

1st Round L1 Virtual Round ITC Team

2nd Round Face 2 Face

JD:
What is DNS
What is Active Directory?
What is DHCP ?
What is VPN
Intune
What is an Incident & Service Request ?
Tools used in Previous Organization ?
Previous Experience
What is DORA Process
How DNS Works
How many calls handle in a day
OS installation & Troubleshooting Windows & MAC
Incident, Service request, Change & Problem (ITIL Framework)
Ticket life cycle
O365 Tools and troubleshooting
Open to learn current Technologies and get hands dirty.

Regards,

Anudeep.

📌 Support System Administrator Hyderabad
🏢 ITC Infotech
📍 Hyderabad

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