Educational Requirements

Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science

Service Line

Cloud Infrastructure Services

Responsibilities
Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, rootcause analysis, and performance issues while ensuring system stability and SLA compliance.
Robust expertise in ITILaligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.
Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CAESP, with handson experience in proactive monitoring, alert management, log analysis, and workload automation.
Skilled in CAESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.




Experienced in Big Data Production Support integrated with ITSM processes, supporting highvolume, missioncritical systems.
Demonstrated ability in Major Incident Management, coordinating crossfunctional teams, ensuring effective communication, rapid restoration of services, and postincident reviews.
Robust working knowledge of SQL and AWS services, with handson production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards.
Adept at working in 24x7 support environments, ensuring high availability, reliability, and operational excellence.

Preferred Skills:
Foundational->Maintenance and Production Support process->Life Sciences Maintenance Process

📌 Production Support Professional Hyderabad
🏢 Infosys
📍 Hyderabad