Job Description

Key Responsibilities
Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).
Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
Maintain and update dashboards, reports, and record types based on business needs.
Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
Support data operations: imports, exports, and updates using Data Loader or Workbench.
Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
Participate in UAT cycles, regression testing, and deployment validations.
Document recurring issues, resolutions, and process updates in knowledge base.
Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Skills & Experience
Solid knowledge of Salesforce Administration and configuration best practices.




Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).
Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.
Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
Understanding of Salesforce security models and Single Sign-On basics.
Exposure to integration workflows and data synchronization concepts.
Basic awareness of SOX or audit-driven operational processes.
Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.

Professional Attributes
Solid analytical and problem-solving abilities.
Clear written and verbal communication skills.
Team-oriented and responsive to direction from Lead and business stakeholders.
Self-motivated with ownership over assigned deliverables.
Adaptable to changing priorities in a global, rapid-paced workplace.

Qualifications

Preferred Qualifications
Salesforce Certified Administrator or equivalent experience.
Experience supporting Salesforce Consumer Goods Cloud or TPM modules.

📌 Salesforce Administrator Hyderabad (India)
🏢 Estuate Software
📍 India