Role & responsibilities
Technical Issue Resolution & Troubleshoot handle customer-reported problems day to day (Engine parts, electrical system-related).
Diagnose and resolve daily reported customer complaints related to engine performance, defects, or service and take ICA of all available engine at customer end.
Coordinate with technical teams, dealerships, or service centres to resolve complex issues.
Warranty and Service Management
Schedule the warranty JIR at customer end and send the failed parts to GCL concern plant for analysis on SOS basis.
Do the JI of every reported case of early milage field failure.
Documentation and Reporting
Maintain detailed records of warranty settlement at customer end and review weekly with reporting manager.
Generate reports of warranty accepted parts and prepare the MIS.
Product Knowledge
Stay updated on current vehicle models, technologies, recalls, and industry standards.
Train product details and customer handling protocols.
Communication
Clearly and professionally communicate with customers.
Manage situations at customer end and take ICA on iridate basis and maintain customer satisfaction.
Preferred candidate profile
Preferred Diploma / BE Mech : 3 to 5 years experience in Auto industries.