Role & responsibilities
Strong understanding of REST APIs, endpoints, webhooks, and HTTP response codes.
Hands-on troubleshooting experience across web technologies and applications.
Ability to read and debug code in any programming language
Solid communication and customer-handling skills

Valuable To Have
Basic networking knowledge including DNS, packet analysis, and logs.
Automation knowledge and understanding of triggers and optimizations •
Experience with embedded content, iFrames, and integrations

Preferred candidate profile
Troubleshoot and resolve complex technical issues related to APIs and web platforms
2Analyze logs, network traces, and application behavior to identify root causes
Collaborate with engineering and product teams for issue resolution
Provide explicit and structured communication to customers and internal stakeholders
Follow standard support methodologies and case lifecycles
Advocate for customer needs and product improvements

📌 Technical Support Lead Google Enterprise Level Support Appscript, Gandhinagar
🏢 Tata Consultancy Services
📍 Gandhinagar