Role Summary

The Exception Handler manages supplier/carrier invoices that fail the automated match process in Cass system and are flagged as exceptions. This role leads the investigation, approval/rejection workflow, and communication with Cass, Qnity Buyers, and business teams to ensure accurate and timely invoice resolution in accordance with SOPs.

Job Description

Key Responsibilities

Exception Resolution
Own all invoices routed to the NA Road/ Exception bucket for SAP (P23/P80).
Review, analyze, and resolve exceptions; coordinate with Cass to transparent or update invoice status.
Obtain contracted rates from Buyers when invoices do not match existing rates for upload into Cassport.
Manage daily spot quote handlingmanual Cassport entry or sending templates to Cass.

Escalation & Approvals
Trigger the escalation process when an invoice cannot be resolved at the first level.
Secure business approval to accept or reject invoices and document all decisions.

Compliance & SOP Adherence
Follow the LMP Freight Payment SOP, INCO terms,



and expedited payment protocols.

Process & Documentation
Develop internal processes, procedures, and exception-handler metrics.
Conduct periodic reviews to ensure continuous improvement and compliance.

Additional Duties
Perform other responsibilities as assigned by the Supervisor.

Qualifications
Bachelor’s degree in Supply Chain, Finance, or related field (or equivalent experience).
3–5 years in freight payment, transportation operations, or AP exception handling.
Experience with Cass/Cassport and SAP (P23/P80) preferred.
Robust understanding of INCO terms and freight rating structures.

Skills & Competencies
Analytical, detail-oriented, and process disciplined.
Solid stakeholder management across carriers, Cass, Buyers, and business teams.
Excellent documentation, prioritization, and problem-solving abilities.
Proficient in Cassport, SAP, Excel, and standard workflow tools.

📌 Senior Logistics Specialist Hyderabad (India)
🏢 Qnity
📍 India