Core Responsibilities
Remote Support: Diagnose and resolve operating system, application, and network issues using tools such as Microsoft Teams, Intel AMT, and SCCM Remote.
Incident Management: Own the end-to-end lifecycle of support tickets in ServiceNow, from initial intake through resolution.
System Provisioning: Configure user accounts, deploy software and applications, and set up Microsoft 365 services remotely.
Security & Compliance: Maintain endpoint security through disk encryption management, regular patching, and VPN access administration and vulnerabilities across the endpoints.
User Interaction :
Provide transparent technical guidance to non-technical users and contribute to a self-service knowledge base.
Key Skills & Qualifications
Technical Expertise: Strong knowledge of Windows and macOS environments.
Communication: Ability to clearly explain technical concepts to diverse user groups.
Certifications: Microsoft 365 Certified: Contemporary Desktop Administrator and/or ITIL Foundation.
Tools & Platforms: Experience with remote access tools and Active Directory.
Positive-to-Have
ITIL Tools - Remedy, ServiceNow
ITIL Practices - Service Management, Incident Management, Change Management
Knowledge in SCCM and Intune.
📌 Remote Desktop Support Lead Chennai
🏢 Tata Consultancy Services
📍 Chennai
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