Job Purpose

The purpose of this role is to manage, maintain, and enhance in-house developed automation tools, web portals, and reporting platforms that support critical business and operational functions. The role is responsible for ensuring high availability, performance, security, and reliability of applications built using PHP, Python, Node.js, and React.js, running on Linux environments with backend databases such as MySQL, PostgreSQL, and Oracle.

The position involves troubleshooting application and database issues, implementing enhancements, optimizing system performance, automating operational tasks, and ensuring adherence to coding, deployment, and operational standards. The role also collaborates with operations, infrastructure, and development teams to support ongoing improvements, ensure system stability, and deliver scalable and effective automation and reporting solutions aligned with business requirements.

Key Result Areas/Accountabilities
Application Management & Support
Development, Enhancement & Automation
Database Management
Linux System & Deployment Management.
Monitoring, Reporting & Performance Optimization
Incident, Change & Problem Management
Security & Compliance
Documentation & Knowledge Management




Continuous Improvement & Innovation

Core Competencies, Knowledge, Experience

Core Competencies:
Strong troubleshooting and problem-solving skills
Ability to manage and support automation tools, portals, and reports
Good understanding of application support and production environments
Ability to automate manual tasks and improve operational efficiency
Strong ownership and ability to work independently

Technical Knowledge:
Hands-on experience in PHP, Python, Perl, Node.js, and React.js
Strong Coding and Troubleshooting skills
Positive working knowledge of Linux systems and shell commands
Robust database knowledge in MySQL, PostgreSQL, and Oracle
Experience in SQL queries, database support, and performance tuning
Basic knowledge of web servers, APIs, and application deployments
Automation Skills are preferred

Experience:
3+ years of experience in application support, automation, or development
Experience managing in-house portals, automation tools, and reports
Experience working in Linux production environments
Telecom / OSS / enterprise application experience is preferred

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