Role & responsibilities

Own inventory management at the delivery hub, including stock accuracy, ageing, DOH,

and overall stock health.
Drive shrinkage control by identifying loss points, implementing SOPs, audits, and

corrective actions.
Manage end-to-end store operations inbound, putaway, picking, dispatch, returns,

and reconciliation.
Ensure strict adherence to process, safety, and compliance standards across shifts.
Define, track, and improve operational KPIs like fill rate, inventory accuracy, shrink %,

productivity, and SLA adherence.
Lead manpower planning and handling — rostering, productivity tracking, performance

management, and on-ground issue resolution.
Use data to identify bottlenecks, recommend process improvements, and drive

continuous efficiency gains.
Handle escalations related to inventory mismatch, manpower shortages, or operational

disruptions.
Drive training and capability building for team members to ensure consistent execution

at scale

📌 Team Lead Deputy Delivery Hub Manager Kochi
🏢 Zepto
📍 Kochi