Key Responsibilities:
Manage daily showroom operations, including inventory, displays, and staff schedules.
Lead, train, and motivate the sales team to meet or exceed targets.
Monitor sales performance and implement strategies to improve revenue.
Assist customers in choosing mattresses and sleep solutions that fit their needs.
Handle customer queries, complaints, and special requests professionally.
Ensure showroom is clean, organized, and visually appealing at all times.
Track stock levels and coordinate with warehouse/logistics for timely replenishment.
Implement promotional campaigns and seasonal sales strategies.
Maintain accurate customer and sales records in CRM systems.
Provide regular reports to senior management on sales, performance, and showroom activities
Additional Responsibilities:
Educate customers about mattress features, materials, warranty, and care tips.
Identify upselling and cross-selling prospects (pillows, accessories, beds).
Collect customer feedback to improve products and services.
Follow up post-sale to ensure customer satisfaction and repeat business.
Coordinate with marketing team for in-store events, demos, or campaigns.
Required Skills & Qualifications:
Graduate in any discipline (Sales/Marketing preferred).
35 years of experience in retail management, preferably in furniture, home, or mattress sales.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Target-driven, problem-solving mindset.
Comfortable with CRM tools and MS Office.