Roles and Responsibilities :
Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns.
Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
Maintain accurate records of all interactions with customers using our CRM system.
Collaborate with internal teams to improve processes and procedures for effective resolution of customer complaints.
Job Requirements :
Excellent English writing skills for effective communication with customers.
Robust communication skills for transparent verbal and written interaction with customers.
Ability to work in a fast-paced environment handling multiple tasks simultaneously.
Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Support Intern Mumbai (India)
🏢 Bhanix
📍 India
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