The Service Delivery Manager will lead and manage large-scale SAP AMS engagements with end-to-end ownership of delivery, governance, financials, and client relationships. The role requires robust leadership in handling multi-tower AMS programs, ensuring SLA adherence, driving transformation initiatives, and delivering high customer satisfaction in a global delivery model.
The ideal candidate should have extensive experience in financial governance, multi-vendor management, SLA-driven service delivery, risk management, and stakeholder engagement, ensuring superior service quality and continuous improvement.