NOT HIRING CANDIDATES FROM NON BPO /BACKEND OR KPO PROCESSES .
Location: Hinjewadi -Pune
Oversee US Telecom Voice BPO operations
15+ years overall& 5+ years of relevant experience.
Graduation is must
Must have managed 300+ FTE
Salary upto 20 LPA
Roles and Responsibilities
Manage day-to-day operations of the US telecom voice process, ensuring seamless delivery of customer services.
Oversee call center operations, contact center operations, and customer support operations to meet SLA targets.
Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance overall operational efficiency.
Ensure compliance with regulatory requirements and maintain high levels of quality standards.
📌 International Bpo Director Us Process Pune Mumbai
🏢 Vitaltech Solutions
📍 Mumbai
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