Customer Service and Operations
Ensure superior customer service and adherence to banking guidelines on Suryoday.
Promptly address customer grievances and inform the Branch Manager when necessary.
Monitor branch footfalls for operational alignment.
Oversee banking operations and coordination with central processing hubs.
Maintain adequate stock of security items, passbooks, and required forms.
Handle internal controls and branch reporting.
Manage cash transactions, including cash management and record maintenance.
Approve key customer documents and ensure compliance in loan applications and account openings.
Conduct periodic account balancing and monitor fraud-prone items.
Scrutinize daily vouchers and ensure proper record management, including destruction of old records.
Ensure smooth IT operations, particularly at day's beginning and end.
Monitor annual indent of stationery and security items.

Branch Administration
Control branch expenses including telephone, stationery, and utilities without compromising quality.
Ensure timely payment of bills and taxes to avoid penalties.
Maintain office premises and provide basic amenities in consultation with the Branch Manager.




Update mandatory notices and interest rates on noticeboards.
Ensure adherence to bank policies, guidelines, and procedures.
Oversee extension counters and coordinate their functions.
Assist the Branch Manager with performance and capital expenditure budgets, and strategies for income growth.
Help in organizing staff and customer meetings.

Reporting & Compliance
Ensure compliance with banking guidelines, audits, and quality frameworks.
Adhere to KYC, AML, and other regulatory requirements.
Support auditors with the necessary information and ensure follow-ups on audit reports.

People Management
Assist the Branch Manager in distributing responsibilities among staff based on their skills and experience and facilitate job rotation.
Promote harmonious staff relations.
Manage staff administration, including files, advances, tax deductions, and leave sanctions.
Ensure staff punctuality and discipline, maintaining registers for attendance.
Provide feedback to the Branch Manager regarding staff performance and developmental needs.

📌 Assistant Branch Manager Dhenkanal
🏢 SURYODAY SMALL FINANCE BANK
📍 Dhenkanal