Roles and Responsibilities
Manage daily operations of the e-commerce business, ensuring seamless service delivery to customers.
Oversee logistics operations, including inventory management, transportation, and warehousing.
Develop and implement strategies to reduce operational costs without compromising quality or customer satisfaction.
Analyze key performance indicators (KPIs) to optimize processes and improve overall efficiency.
Collaborate with cross-functional teams to drive growth through effective project management and stakeholder coordination.
Required Skills
812 years of Operations Management experience.
Robust People Management and team leadership.
Experience in Business Operations and Process Improvement.
Knowledge of KPI, SLA, and Performance Management.
Experience with Project Management and Stakeholder Management.
Robust analytical and problem-solving skills.
Positive communication and decision-making abilities.
Experience with Excel, SQL, Power BI, or Tableau is preferred.
Preferred Industry Experience
Logistics
Supply Chain
E-commerce
SaaS
FinTech