Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills:
Microsoft Dynamics CRM Functional
Good to have skills:
NA
Experience Required:
Minimum 5 year(s) of experience is required
Educational Qualification:
15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. The position demands continuous engagement with complex software environments, ensuring that critical business functions remain uninterrupted and efficient through diligent problem-solving and system analysis.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Monitor system performance and proactively identify potential risks to prevent disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Dynamics CRM Functional.
- Strong analytical skills to diagnose and troubleshoot complex software issues within business-critical systems.
- Experience in managing and supporting enterprise-level customer relationship management platforms.
- Ability to collaborate effectively with cross-functional teams to implement solutions and improvements.
- Familiarity with system integration points and data flow within Microsoft Dynamics CRM environments.
- Excellent communication skills to document issues clearly and convey technical information to diverse stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Dynamics CRM Functional.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.