Job Description – Delivery Head

Location : Cochin or Trivandrum (Kerala)

Role Summary

The Delivery Head is responsible for leading and governing the end-to-end delivery portfolio across strategic regions.The Delivery Head will drive predictable, high-quality delivery outcomes while ensuring strong governance across financials, customer satisfaction, talent utilization, and operational efficiency. The role will also champion AI-led delivery governance, data-driven decision making, and scalable delivery practices aligned to transformation goals.

Key Responsibilities

Delivery & Customer Excellence

- Own and govern delivery execution across the assigned regional portfolio (APAC+ME+Europe+Rest of Americas).
- Drive strong delivery discipline and governance across project lifecycles.
- Ensure delivery teams consistently meet customer commitments and contractual obligations.
- Drive Industry aligned and AI-enabled delivery best practices, metrics, and governance frameworks across regions.
- Ensure effective program reviews and leadership reporting cadence
- Establish proactive escalation management and issue resolution mechanisms.
- Improve customer confidence through predictable execution and transparent governance.

Business & Financial Accountability

- Own portfolio financial performance including:
- Revenue
- Gross Margin (GM)
- Resource Utilization Index (RUI)
- Revenue Per Employee (RPE)
- Cost Per Employee (CPE)
- Drive operational efficiency and productivity improvements across engagements.
- Ensure accurate forecasting, financial planning, and margin governance with high diligence.




- Identify risks and opportunities early and take corrective actions proactively.
- Drive delivery plans of high value proposals working with practices and regional teams

Customer Satisfaction & Stakeholder Management

- Drive strong customer relationships across regions and accounts.
- Own and improve CSAT and ESAT
- Partner closely with account leadership, consulting, engineering, and practice teams to ensure account growth and aligned customer outcomes.
- Conduct regular governance reviews with customers and internal stakeholders.

AI-led Delivery Governance

- Work with AI CoE to integrate AI into delivery management and operational processes
- Ability to drive AI adoption, define governance practices, and lead AI-enabled transformation initiatives across delivery portfolios
- Build AI-first delivery operating models and execution frameworks
- Ensure weekly AI-driven delivery dashboards are published with actionable insights on:
- Delivery health
- Financials
- Utilization
- Risks and dependencies
- Quality indicators
- Productivity trends
- Leverage AI and automation for delivery insights,Resource optimization and Risk identification across portfolios.

People Leadership & Culture





- Build a high-performance AI-aware delivery organization focused on accountability, collaboration, and continuous improvement.
- Strengthen team communication, engagement, and delivery culture across geographies.
- Own and improve ESAT
- Drive strong delivery leadership practices and succession readiness.
- Foster a culture of ownership, customer centricity, innovation, and execution excellence.

Desired Profile

- Strong global delivery leadership experience in consulting and digital transformation programs.
- Proven ability to manage large distributed delivery portfolios across multiple regions.
- Strong financial acumen and portfolio governance capabilities.
- Expertise in delivery management, program governance, and operational excellence.
- Strong understanding of AI-assisted software development practices
- Experience in identifying AI-led transformation opportunities within client engagements
- Strong stakeholder management and executive communication skills.
- Ability to lead large cross-functional and multicultural teams.
- Solid decision-making, problem-solving, and execution orientation.

Experience & Qualifications

- 22+ years of experience in technology delivery, consulting, or digital transformation leadership roles.
- Proven track record in managing large-scale global delivery portfolios of over 25 MUSD.
- Experience in travel, transportation, or enterprise digital transformation domains is preferred.
- Strong exposure to global customer engagement and distributed delivery models.

📌 Delivery Head (India)
🏢 IBS Software Services
📍 India