About the Position: We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met. About EasyEcom: EasyEcom is an AI-based analytics-driven eCommerce platform catering to brands and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. The platform is seeing rapid adoption from brands globally. The team consists of experienced eCommerce veterans and a highly experienced technical team with more than 35 years of experience. We are backed by marquee investors from India as well as the US. Roles & Responsibilities: ● Developing robust relationships between key clients and companies.
● Resolving key clients' issues and complaints promptly ● Understanding the business needs of key accounts and providing them with an effective solution. ● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team). ● Upselling to key accounts. Presenting reports on account progress and sharing future goals with other team members. Requirements: ● Candidates with a Master's in Business are preferred. ● A minimum of 2+ years of experience in account management. ● Excellent communication skills and listening skills. ● Fluency in both English and Hindi. ● Should be able to quickly get a thorough understanding of the company's product. ● Should be able to multitask and manage time effectively. ● Should have strong interpersonal relationship skills. ● Ability to understand the company’s key clients and their position in the industry