Role Purpose The Program Manager – Growth Programs drives the planning, governance and execution of strategic growth and transformation initiatives across digital and physical channels. The role partners with Business, Product, Technology, CRM, Analytics, Operations, Marketing and the Branch Network to ensure disciplined execution, governance and performance tracking of enterprise-wide initiatives. It combines program management, analytics and stakeholder management to deliver measurable business outcomes and customer impact while serving as a talent pipeline into Program Management and Product Operations leadership.

Key Accountabilities

Program Planning & Governance

- Support end-to-end planning and execution of strategic growth programs.
- Develop implementation plans, milestones, governance frameworks and execution trackers.
- Monitor progress, manage RAID (Risks, Assumptions, Issues and Dependencies) logs and drive timely closure of action items.
- Coordinate pilot launches, phased rollouts and post-implementation reviews. Cross-functional Delivery & Business Transformation
- Partner with Business, Product, Technology, CRM, Analytics, Operations, Marketing and Branch teams to deliver enterprise-wide initiatives.
- Drive alignment across stakeholders and manage cross-functional dependencies.
- Facilitate governance forums and execution reviews. Business Performance & Insights
- Track program KPIs and OKRs.
- Perform analytical deep-dives to identify opportunities and recommend corrective actions.
- Present actionable insights to leadership. MIS, Dashboarding & Reporting
- Develop executive dashboards, scorecards and management reports.
- Improve reporting quality through automation and standardisation.



Continuous Improvement

Identify opportunities to simplify processes and improve execution efficiency.

Support design and rollout of recent growth initiatives and operating practices.

Key Relationships

- Business
- Product • Technology
- CRM
- Analytics
- Operations
- Marketing
- Zonal,

Regional & Branch Leadership

- Finance & Compliance
- External implementation partners (where applicable) Success Measures
- Timely delivery of strategic programs and milestones.
- Achievement of defined program OKRs and business outcomes.
- Improvement in customer adoption, engagement and operational efficiency.
- Effective governance, stakeholder alignment and execution cadence.
- High-quality dashboards, business reporting and actionable insights.
- Benefits realisation and continuous process improvements. Knowledge & Experience

Experience

- 2–5 years in Program Management, PMO, Business Excellence, Growth Programs, CRM, Business Operations or Analytics.
- Experience in Banking, NBFC, Financial Services, FinTech, Retail or Consumer businesses preferred. • Exposure to managing cross-functional projects is desirable. Functional Skills
- Strong analytical and structured problem-solving skills. • Advanced Excel and PowerPoint.
- Working knowledge of Power BI, Tableau, SQL or similar tools preferred.
- Strong project planning, governance and execution capabilities.

Leadership Competencies

- Drives Execution
- Collaborates Across Boundaries
- Customer Focus
- Data-driven Decision Making
- Continuous Improvement

Education

- Bachelor's degree in Engineering, Commerce, Mathematics, Statistics, Economics or a related discipline.
- MBA/Postgraduate qualification from a reputed institution is preferred.

📌 Program Manager - Growth Programs (Bengaluru)
🏢 Muthoot Fincorp
📍 Bengaluru