Role specific skills, knowledge and experience:

Essential:

- Written and verbal proficiency in English, as the British Council systems and global processes operate in English.
- A degree or equivalent qualification in Business, Policy, Compliance, or Operations, or relevant experience.
- Proven experience in supporting policy or compliance functions, preferably within operations or service delivery environments.
- Strong attention to detail, demonstrating effective document and version control practices.
- Excellent written communication skills, with the ability to simplify complex information and present it clearly.
- Proficiency in managing structured documentation using platforms such as SharePoint, Confluence, or similar tools.
- A collaborative and organized approach, with a proactive attitude towards problem-solving.
- Experience in policy development and document governance.
- Knowledge of operational control framework implementation.
- Familiarity with change documentation and process mapping.
- Experience in stakeholder coordination and engagement.

Desirable:

- Qualified qualification or certification in project or process governance.

📌 Manager - Process Documentation (Noida)
🏢 British Council
📍 Noida