Role & responsibilities

- Support ServiceNow licensing activities including product mapping, SKU identification, entitlement validation, and licensing recommendations.

- Partner with sales and presales teams to address licensing inquiries, customer requirements, subscription renewals, and commercial requests.

- Prepare pricing worksheets, quote comparisons, renewal analyses, and commercial documentation while validating quantities, contract terms, and pricing assumptions.

- Assist with contract documentation, approval tracking, version control, and maintenance of audit-ready records related to licensing and subscription agreements.

- Monitor licensing requests, track open actions, prepare operational reports, and contribute to process improvement, governance, and automation initiatives.

Preferred candidate profile

- Experience in software licensing, SaaS pricing, quote operations, software asset management, renewals, commercial operations, or related functions.

- Good understanding of ServiceNow licensing models, subscriptions, pricing structures, entitlement management, and contracting processes.

- Experience preparing pricing analyses, quote comparisons,



commercial documentation, and licensing support materials.

- Robust proficiency with spreadsheets, data validation, reporting, tracking tools, and structured documentation management.

- Excellent attention to detail, communication, stakeholder management, and the ability to manage multiple priorities in a fast-paced environment.

- Bachelors degree or equivalent experience.

- Willingness to work during US business hours and provide extended support during critical business periods.

These Will Help You Stand Out

- Knowledge of Managed Service Provider (MSP) licensing models and governance processes.

- Experience supporting software renewals, subscription management, and entitlement compliance programmes.

- Familiarity with commercial contract review processes and cross-functional collaboration with legal, procurement, and finance teams.

- Understanding of software asset management practices and licensing optimisation strategies.

- ServiceNow platform knowledge, certification, or related software asset management experience.

📌 Manager (Bengaluru)
🏢 Cognizant
📍 Bengaluru