: AWS Connect Lambda & Webhook Engineer

Overview

- Were seeking a highly capable AWS Connect Lambda & Webhook Engineer to build, maintain, and optimize backend services that power intelligent, scalable customer engagement experiences. This role focuses on developing serverless integrations, webhookdriven workflows, and APIbased automation that extend the capabilities of Amazon Connect.
- Youll work closely with architects, IVR designers, product teams, and business stakeholders to ensure that every integration is reliable, secure, and built for scale.
- Candidates must also be able to work during normal U.S. hours when needed to provide for real time collaboration with U.S. counterparts.
- Candidates will also need to be available to perform customer deployments which often require after-hours availability. But this will generally be announced well in advance during project planning and does not happen with frequency.

Key Responsibilities Serverless Development & Integration

- Design, build, and maintain AWS Lambda functions that support Amazon Connect contact flows, routing logic, and selfservice features.
- Develop and manage webhooks, REST APIs, and eventdriven integrations between Amazon Connect and external systems.
- Implement secure data exchange using API Gateway, IAM roles, Secrets Manager, and encryption best practices.
- Build reusable integration patterns and libraries to accelerate development.

Amazon Connect Engineering

- Support the creation and enhancement of contact flows by providing backend logic, data lookups, and realtime decisioning.
- Integrate Lambda functions with Connect features such as contact attributes, Lex bots, Contact Lens, and realtime metrics.
- Troubleshoot issues related to call flows, API failures, latency, and service limits.

Automation & Workflow Orchestration

- Build automated workflows using Step Functions, EventBridge, and SQS/SNS.
- Implement webhook listeners and outbound event triggers to synchronize data across systems.
- Develop monitoring, logging,



and alerting for serverless components using CloudWatch and XRay.
- Optimize performance, cost, and reliability of serverless workloads.

Security, Compliance & Best Practices

- Ensure all integrations follow AWS security standards, including leastprivilege IAM, encryption, and secure API design.
- Maintain documentation for Lambda functions, API endpoints, and integration workflows.
- Participate in code reviews, architecture discussions, and DevOps processes.

Required Qualifications

- 5+ years of experience developing serverless applications using AWS Lambda.
- Strong proficiency in Node.js and Python for backend development.
- Handson experience integrating with Amazon Connect via Lambda, APIs, or event streams.
- Solid understanding of REST APIs, webhooks, JSON, and eventdriven architecture.
- Experience with AWS services such as API Gateway, DynamoDB, RDS, S3, EventBridge, Step Functions, CloudWatch, and Secrets Manager.
- Ability to troubleshoot distributed systems and serverless performance issues.
- Robust understanding of authentication, authorization, and secure API design.

Preferred Qualifications

- Experience with CRM or ticketing system integrations.
- Familiarity with CI/CD pipelines using CodePipeline, GitHub Actions, or similar tools.
- Familiarity with BitBucket, Azure pipelines, TerraForm, and Scalr.
- Familiarity with AWS CLI, Boto3, SAM CLI, and AWS CloudFormation.
- Knowledge of Amazon Connect contact flow design and telephony concepts.
- AWS certification (Developer, Solutions Architect, or Serverless Specialization).
- Experience with observability tools such as XRay, CloudTrail, CloudWatch Alarms or thirdparty monitoring platforms.

What Success Looks Like

- Reliable, scalable Lambda functions that power seamless customer interactions.
- Clean, welldocumented webhooks and APIs that integrate Amazon Connect with enterprise systems.
- Faster development cycles thanks to reusable integration patterns.
- A stable, secure serverless environment that supports business growth and evolving customer needs.
- Writing/architecting code, DB queries, etc. that are highly efficient which keep usage charges as low as possible.

📌 AWS Connect Lambda & Webhook Engineer (Vadodara)
🏢 Rishabh Software
📍 Vadodara