Job Purpose:

To support the planning, coordination, delivery and evaluation of all Learning &

- Development initiatives in the hotel, ensuring employees are trained to meet brand standards, service excellence and operational requirements.

Key Responsibilities:

- Conduct Training Needs Analysis (TNA) in coordination with HODs and identify skill and competency gaps.

- Prepare and implement the Annual Training Calendar based on hotel business requirements.

- Conduct New Joiner Induction &
- Orientation

and ensure effective onboarding.

- Plan and conduct General, Functional, Behavioural and Soft Skills training.

- Coordinate Departmental Technical Training with departmental trainers.

- Conduct On-the-Job Training (OJT) and task-based training.

- Develop employees on guest service, communication, grooming, leadership and hospitality standards.

- Coordinate mandatory training such as Fire &

- Life Safety, Food Safety/Hygiene, POSH, First Aid and compliance-related training

.

- Work closely with HODs to improve employee performance through coaching and development interventions.

- Coordinate Train-the-Trainer (TTT) programs and support departmental trainers.

- Maintain the hotel's training records, attendance, evaluations and training database.

- Monitor and report training hours, participation, completion and effectiveness.

- Conduct Training Effectiveness Evaluation and obtain feedback from participants and managers.

- Prepare monthly L&D; reports and MIS for HR/Director of L&D;/General Manager.

- Maintain training materials, presentations,



manuals and the L&D; resource library.

- Coordinate external trainers, consultants and certification programs where required.

- Assist in managing the L&D; budget and training-related expenses.

- Support employee engagement, career development, talent development and succession planning initiatives.

- Ensure hotel-wide learning initiatives are aligned with brand standards and guest satisfaction objectives.

- Coach and mentor team members to encourage a continuous learning culture.

Key KPIs

- Training hours per employee

- Training completion %

- Induction completion

- Training effectiveness score

- Guest satisfaction/service scores

- Compliance training completion

- Departmental trainer effectiveness

- Employee development & internal promotions

- Training cost/budget adherence

- Reduction in skill/service gaps

Typical Qualification &

- Experience

- Bachelor's/Master's degree in HR, Hospitality, Hotel Management, Business Administration or related field.

- Typically 3–5 years of hotel/hospitality experience, with relevant L&D;/training exposure;

requirements vary by hotel brand.

- Strong presentation, facilitation, communication and interpersonal skills.

- Valuable knowledge of hotel operations and service standards.

- Proficiency in MS Office and HR/L&D; systems.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits

- Cell phone reimbursement

- Commuter assistance

- Food provided

- Health insurance

- Leave encashment

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Assistant Manager - Learning & Development (Goa)
🏢 Astraa HR Consultants
📍 Goa