Purpose The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.
Functions
ESSENTIAL
- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
- Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
- Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
- Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
- Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
- Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
- Identify, Evaluate,
and Interpret trends for detailed analysis of data.
NON-ESSENTIAL
- Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
- Undertake continuous improvement training programs and specific projects as instructed by management.
- Assist Engineers with all technical support functions.
- Handle escalated queries from Administrators.
- Assist with any other duties as and when required.
Responsibilities
Knowledge, Skills, Abilities and Other Characteristics
- Excellent Verbal & Written Communication Skills in English
- Creative thinking and team work skills
- Possessing a proactive, positive, “can-do” attitude
- Gives and receives constructive feedback.
- Able to perform multitasking.
- Ensures that others involved in a project or effort are kept informed about developments and plans
Qualifications
Qualifications
- B. Tech in Electronics /Electrical/Mechanical Engineering
- Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
- Knowledge of MS-Office and computer fundamentals
- Must be willing to Work from office as and when needed.
📌 Apprentice-Technical Support Engineer (Chandigarh)
🏢 Oceaneering
📍 Chandigarh
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