Business Analyst
Description -
Job Scope/ Summary
The primary responsibilities of the Business Analyst are to provide internal and external business critical monthly, quarterly and ad-hoc reporting for Priority Services customers.
In addition, to contribute and enhance the reporting and analysis activities of the Priority Services accounts data and information as well as to the automation and improvement projects driven by the team.

Job Specifics/Responsibilities:
- Generating and maintaining reports, scorecards, etc. in accordance with the business needs.
- Providing proper data quality control.
- Analyzing trends in reports, scorecards.
- Analyzing root causes influencing operational excellence KPI’s.
- Giving recommendations based on analyzed data on how to progress, optimize or evolve internal business processes.
- Ensuring proper follow-up with partners and HP management if necessary.
- Closely collaborating with the Business Analyst Team, CDMs (Customer Delivery Managers) and SOMs (Service Operations Manager).
- SharePoint activities in regard to the business needs.




- Identifying issues and areas for improvement. Work under own initiative and take ownership of issues, ensuring best in class support and improvements.
- Support ETL (Extract, Transform, Load) automation initiatives.

Key Deliverables/ Accountabilities:
- Business reviews are produced and delivered on time.
- Processes are documented and recorded where relevant.
- Analyzing activities contributing to KPI improvement.
- Support automation initiatives.

Working relationships:
Internal
- CDMs, iCDMs, SOMs, Cross MDS, Supply Chain

External
- Priority Management Customers, Partners

Education & Experience Recommended
- Typically, a bachelor’s degree in technical or business discipline or equivalent experience and a minimum of 0-2 years of related experience.
- May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
- 0-2

📌 Business Analyst (Bengaluru)
🏢 Hp
📍 Bengaluru