Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description
- Monitor high-traffic, business-critical systems and respond proactively to alerts to maintain optimal uptime and service reliability.
- Use monitoring and observability tools such as InfluxDB, Graylog, Grafana, and PagerDuty for log analysis,



metrics review, and incident detection.
- Collaborate with Development, QA, Product, and DevOps teams to support deployments, infrastructure improvements and operational excellence initiatives.
- Deploy patches, releases, and system changes using Jenkins and contribute to maintaining and improving CI/CD pipelines.
- Develop and enhance automation solutions using Python/Bash and Infrastructure-as-Code(IaC) practices with Terraform/Terragrunt to improve reliability and operational efficiency.
- Evaluate and leverage AI/LLM-driven solutions, including AI agents and workflow automation, to optimize monitoring, incident management and operational processes.
- Lead operational initiatives and projects from planning through execution, ensuring timely delivery and stakeholder alignment.
- Drive continuous improvement efforts to minimize downtime, improve system resilience, and eliminate repetitive manual task

📌 Senior Operations Engineer (Bengaluru)
🏢 Sprinklr
📍 Bengaluru