About the role:

We are looking for a agile and results-driven Agency Manager - Collections, Field Recovery & Flows to join our team. In this role, you will oversee and manage the collection efforts of our agency network, ensuring effective recovery and management of overdue accounts through field recovery and various collection strategies. Your expertise in collections, field operations, and agency management will be critical to driving the success of our recovery efforts and improving collections flows across the organization.

What you will do:
- Agency Management: Lead and manage a network of external collection agencies, ensuring they meet performance targets and adhere to regulatory and company standards.
- Field Recovery Strategy: Develop and implement field recovery strategies to recover overdue accounts, optimize collection routes, and increase recovery rates. Collections
- Flows Optimization: Design and improve collection workflows to enhance recovery efficiency, reduce costs, and improve customer engagement.
- Performance Monitoring:



Set KPIs and monitor the performance of collection agencies, ensuring that recovery targets are consistently met.
- Collaboration: Work closely with internal teams (e.g., Operations, Legal, and Customer Support) to coordinate field operations and ensure a seamless recovery process.
- Training & Development: Provide ongoing training and support to agency teams to ensure they are well-equipped with the necessary tools, techniques, and knowledge to succeed in their recovery efforts.
- Risk and Compliance Management: Ensure that all collections practices comply with relevant laws, regulations, and internal policies to avoid legal risks and maintain ethical standards.
- Reporting & Analytics: Regularly report on the performance of field recovery efforts and identify areas for improvement. Use data-driven insights to adjust strategies.
- Stakeholder Communication: Maintain clear and regular communication with key stakeholders, in

📌 Agency Manager (India)
🏢 Slice
📍 India