Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.

Who are we?
Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).
Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.
Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.
And we want YOU to be a part of it.
Job Description
Role: Major Incident / Problem Manager – Assistant Manager




Experience: 5 – 8 yrs
Location: Hyderabad

Summary
- The Manager, Major Incident & Problem Management is accountable for the global leadership, governance, and continuous improvement of Major Incident and Problem Management across Global Delivery Centers (GDCs).
- This role leads and develops a globally distributed team of Senior Associate Major Incident and Problem Managers, ensures consistent execution of ITIL‑aligned practices, and serves as the process owner for Incident and Problem Management. The Manager partners closely with Service Owners, SRE, DevOps, Infrastructure, and Enterprise Systems teams to reduce service disruption, eliminate root causes of recurring incidents, and improve overall service reliability.

Responsibilities
- Global Leadership & People Management
- Provide line management, coaching, and performance management for Senior Associate Major Incident and Problem Manage

📌 Major Incident (Hyderabad)
🏢 Techwave
📍 Hyderabad