GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.
The Role:
We’re looking for a highly driven and hands-on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team.This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.
This is not a coordination role — you will lead projects, not just manage them.
Responsibilities:
- Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.
- Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.
- Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide explicit,



actionable direction for both internal and client teams.
- Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.
- Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.
- Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.
- Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.
- Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.

Ideal Profile:
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📌 AI Program Lead (Mumbai)
🏢 GreyLabs AI
📍 Mumbai